Customer Success Manager at Packhunt (Dutch Speaking)

Are you passionate about bridging the gap between business and technology? Do you thrive in an environment where you can showcase your technical expertise while managing client relationships? If so, we have the perfect opportunity for you!

About Us:

Packhunt is a pioneering company at the intersection of computational design, engineering, architecture, and technology. We are a diverse team made up of over 15 nationalities and backgrounds, with many members trained at the University of Delft. Based in Amsterdam, we are united by a shared goal: to transform the building industry by making it more efficient and sustainable through the use of technology and knowledge sharing.

We strongly believe that humanity requires smart ways to build and maintain both economic and ecological well-being. Our solution is to automate the vast resources of knowledge available and make it accessible on a global scale. Through our innovative tools and ecosystem, we empower engineers, designers, and inventors to find, buy, and exchange automated knowledge worldwide—ultimately building the world in a smarter way.

In our Packhunt for Factories business, we work with industrial companies and suppliers to the building industry to lift their processes to the next step. We work with them through our products and productised services to help these companies make the transformation to the digital world and gain advantages.

Role Overview:

As a Customer Success Manager at Packhunt for Factories, you will be the primary point of contact for our customers throughout their partnership with Packhunt. You own the Customer portfolio and will create and execute Customer Life cycle plans to maximize customer engagement and growth. You will collaborate closely with the Delivery Manager to ensure a smooth transition in and out of projects. Finally, you are responsible for the correctness and timely payment of the invoices.

What you’ll do:

• Serve as the main point of contact for customers outside of projects. Being their “go-to” partner for any questions they may have.

• Work closely with the Delivery manager to ensure a smooth handover for projects as well as expectation management on when projects can be finished.

• Create and execute Customer Life cycle plans that focus on engagement and growth.

• Ensure that invoices are correct and paid on time.

• Coordinate with the Sales Department on Customer onboarding.

• Owning and executing the Customer off-boarding process.

• Manage client expectations, ensuring that any scope changes are well-documented and communicated.

• Report into the Head of Customer Success on revenue forecast and customer happiness.

• Share feedback with Sales to improve the experience of our customers and create better expectations with our customers.

• Share Successes with Marketing for campaign purposes.

  
  

What you’ll bring:

• Communication, Clearly conveying ideas, updates, and reports.

• Managing and growing multiple relationships.

• Understanding and addressing the concerns of stakeholders and team members.

• Translating Customer challenges into product solutions

• Managing agreements and expectations among diverse groups.

• Balancing competing demands and deadlines.

• Speaks and writes Dutch fluently

• Speaks and writes English decently